A payment that hasn't confirmed

CueDuck confirms a payment with Stripe, usually within a few seconds. The screen says when Pro is on.

Steps

  1. Stay on the page you returned to.
  2. Check the email Stripe sent, and Settings, then Plan.
  3. If it still shows unpaid, the owner opens Manage billing and checks the payment there.

What to send support

The email on the receipt, and the time you paid. Do not send a card number, and do not start a second payment until billing shows the first one failed.

A renewal that fails

Stripe tries again for 7 days, and Settings shows Update card. After that, the workspace returns to Free. Nothing is deleted. Boards already published stay up until they finish.